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Hotel management

The size and complexity of a hotel management organizational varies significantly depending on the size, features, and function of the hotel or resort. A small hotel operation normally may consist of a small core management team consisting of a Hotel Manager and a few key department supervisors who directly handle day-to-day operations. On the other hand, a large full-service hotel or resort complex often operates more similarly to a large corporation with an executive board headed by the General Manager and consisting of key directors serving as heads of individual hotel departments. Each department at the large hotel or resort complex may normally consist of subordinate line-level managers and supervisors who handle day-to-day operations.

Example of Large/Full Service Hotel or Resort

A typical organizational chart for a large resort hotel operation may often resemble the following:

General Manager reports to a Regional Vice President and/or Ownership/Investors

  • General Manager or Managing Director

  • Assistant General Manager or Resident Manager

  • Director of Operations or Rooms Division

  • Director of Front Office or Front Office Manager

  • Front Desk Manager (Shift Manager)

  • Bell Captain

  • Chief Concierge

  • Valet Captain or Parking Manager

  • PBX/Communications Manager

  • Overnight Manager or Head Night Auditor


  • Director of Housekeeping or Executive Housekeeper

  • Assistant Director of Housekeeping or Executive Housekeeper

  • Floor Manager (Shift Manager)

  • Laundry Manager


  • Director of Revenue Management or Revenue Manager

  • Reservations Manager


  • Director of Sales & Marketing

  • Senior Sales Manager

  • Leisure Sales Manager

  • Business Travel Sales Manager

  • Social Group Sales Manager

  • Corporate Group Sales Manager


  • Marketing Manager

  • Social Media Manager

  • Public Relations Manager


  • Director of Food & Beverage

  • Restaurant Manager

  • Assistant Restaurant Manager

  • Executive Chef

  • Room Service Manager

  • Butlers Manager

  • Club Manager

  • Bar & Lounge Manager

  • Banquets Manager


  • Director of Events and Catering

  • Assistant Director of Events

  • Convention Services Manager

  • Event Manager

  • Catering Manager


  • Director of Finance

  • Accounting Manager

  • Payroll Manager

  • Purchasing Manager


  • Director of Engineering

  • Chief Engineer

  • Maintenance Manager

  • Facilities Manager


  • Director of Human Resources

  • Human Resources Manager

  • Recruiting Manager

  • Training Manager

  • Chief of Security

  • Recreation Manager

  • Information Technology Manager



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